Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Best Western Plus Wine Country Hotel & Suites
Below are the verified reviews from guests that we have booked recently:
"Reservation was not as easy,."
Overall Score4.0/5
Great hotel, would come back, but desk could not find my reservation, took awhile.
Rodney W. (Individual traveler, booked 1 room), from
20-Apr-2021 Verified Review, stayed from Mon Apr 12 to Sat Apr 17 2021 at a C$108.39 average nightly rate.
"Convenient Location"
Overall Score3.0/5
Sadly the rooms are dark The mattress sagged The pillows were awkward The gym needs help Otherwise everything was good.. showers bath towels staff etc..
Pippa T. (Individual traveler, booked 1 room), from
22-Jul-2019 Verified Review, stayed from Fri Jul 19 to Mon Jul 22 2019 at a A$193.00 average nightly rate.
Summary of Verified Reviews
84
Very Good
Summary of 837 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Very good business hotel. Located near shopping areas with easy access to parking."
Location
89/100
107 reviews
"Great location."Reasonably central, close to shopping, restaurants, and bars.Fairly accessible by car with easy parking.
Service
87/100
207 reviews
"Adequately professional and very friendly service with good reception."Great hotel security.
Cleanliness
79/100
120 reviews
"Clean hotel facilities. Rooms are clean, but bathrooms are not."
Room
79/100
225 reviews
"Modern, clean and spacious rooms with average beds."Guests complain about the room maintenance and furnishings, the bathroom cleanliness, and the A/C.Shower was ok.
Breakfast
68/100
106 reviews
"Affordable, fairly tasty breakfasts."
Rated 77/100 based on reviews from families.
"Great shopping. Fair breakfast prices."
Location
90/100
30 reviews
"Great location with good parking and shopping."
Service
87/100
60 reviews
"Adequately professional and very friendly service with good reception."
Wellness Area
80/100
8 reviews
"Great wellness & sports facilities."
Cleanliness
79/100
33 reviews
"Clean hotel facilities. Clean rooms."
Room
75/100
59 reviews
"Large, clean rooms, and decent bathrooms and beds."Rooms are lacking in maintenance, with subpar A/C and furnishing.
Breakfast
70/100
33 reviews
"Great and affordable breakfast."
Pool
60/100
20 reviews
"Ordinary pool."
Rated 79/100 based on reviews from couples.
"Accessible parking. Friendly service."
Location
91/100
18 reviews
"Great location."
Service
86/100
29 reviews
"Friendly service."
Cleanliness
79/100
20 reviews
"Clean rooms."
Room
74/100
40 reviews
"Spacious, clean rooms, but poorly maintained."Bathrooms and beds are acceptable.
Value
68/100
9 reviews
"Fairly good value for money."
Breakfast
66/100
21 reviews
"Breakfast is average."
Rated 75/100 based on reviews from solo travelers.
"Great location. Great room."
Location
88/100
5 reviews
"Great location."
Service
87/100
5 reviews
"Fantastic service."
Room
73/100
11 reviews
"Great room. Average beds."
Breakfast
70/100
9 reviews
"Tasty breakfast."
Comfort
63/100
7 reviews
"Beds are decent and generally comfortable."
Rated 88/100 based on reviews from business travelers.
"Fantastic service. Great room."
Service
88/100
5 reviews
"Fantastic service."
Room
70/100
5 reviews
"Room is all right."
Rated 79/100 based on reviews from all travelers.
"Very good business hotel. Located near shopping areas with easy access to parking."
Location
89/100
106 reviews
"Great location."Reasonably central, close to shopping, restaurants, and bars.Fairly accessible by car with easy parking.
Service
87/100
204 reviews
"Efficient, friendly service with a nice reception."Great hotel security.
Cleanliness
80/100
118 reviews
"Rooms are clean, but bathrooms are not."
Room
79/100
222 reviews
"Modern, clean and spacious rooms with average beds."Guests complain about the room maintenance and furnishings, the bathroom cleanliness, and the A/C.Shower was ok.
Breakfast
68/100
104 reviews
"Affordable, fairly tasty breakfasts."
Rated 75/100 based on reviews from families.
"Great shopping. Great reception."
Location
90/100
29 reviews
"Great location with good parking and shopping."
Service
87/100
58 reviews
"Adequately professional and very friendly service with good reception."
Wellness Area
80/100
8 reviews
"Great wellness & sports facilities."
Cleanliness
79/100
31 reviews
"Clean hotel facilities. Clean rooms."
Room
76/100
57 reviews
"Large, clean rooms, and decent bathrooms and beds."Rooms are lacking in maintenance, with subpar A/C and furnishing.
Breakfast
70/100
32 reviews
"Tasty breakfast."
Pool
60/100
20 reviews
"Ordinary pool."
Rated 78/100 based on reviews from couples.
"Accessible parking. Friendly service."
Location
91/100
18 reviews
"Great location."
Service
86/100
29 reviews
"Friendly service."
Cleanliness
79/100
20 reviews
"Clean rooms."
Room
74/100
40 reviews
"Spacious, clean rooms, but poorly maintained."Bathrooms and beds are acceptable.
Value
68/100
9 reviews
"Fairly good value for money."
Breakfast
66/100
21 reviews
"Breakfast is average."
Rated 75/100 based on reviews from solo travelers.
"Great location. Great room."
Location
88/100
5 reviews
"Great location."
Service
87/100
5 reviews
"Fantastic service."
Room
73/100
11 reviews
"Great room. Average beds."
Breakfast
70/100
9 reviews
"Tasty breakfast."
Comfort
63/100
7 reviews
"Beds are decent and generally comfortable."
Rated 86/100 based on reviews from business travelers.
"Fantastic service. Great room."
Service
88/100
5 reviews
"Fantastic service."
Room
70/100
5 reviews
"Room is all right."
Customer Reviews of Best Western Plus Wine Country Hotel & Suites
4.4 of 5Overall
4.2 of 5Amenities
4.5 of 5Location
4.5 of 5Cleanliness
4.4 of 5Comfort
4.4 of 5Condition
4.3 of 5Neighborhood
4.5 of 5Service
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
With a stay at Best Western Plus Wine Country Hotel & Suites, you'll be centrally located in West Kelowna, within a 15-minute drive of Kelowna General Hospital and Columbia Mountains. This eco-friendly hotel is 2 mi (3.2 km) from Okanagan Lake and 9.3 mi (14.9 km) from Okanagan College.
Grab a bite from the grocery/convenience store serving guests of Best Western Plus Wine Country Hotel & Suites. A complimentary continental breakfast is included.
Make yourself at home in one of the 99 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your room comes with a pillowtop bed. Cable programming and MP3 docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms with bathtubs or showers are provided.
Distances are displayed to the nearest 0.1 mile and kilometer.
Columbia Mountains - 0.1 km / 0.1 mi Two Eagles Golf Course - 0.2 km / 0.1 mi Gellatly Dog Beach - 2.5 km / 1.5 mi Westbank Centre Park - 2.7 km / 1.7 mi Okanagan Lake - 2.9 km / 1.8 mi Constable Neil Bruce Sport Fields - 3 km / 1.8 mi Willow Beach - 3.1 km / 1.9 mi Kalala Organic Estate Winery - 3.3 km / 2.1 mi Mission Hill Family Estate - 3.7 km / 2.3 mi Royal LePage Place - 4.2 km / 2.6 mi Gellatly Heritage Regional Park - 4.6 km / 2.9 mi Quails' Gate Estate Winery - 4.7 km / 2.9 mi Shannon Lake Golf Course - 4.9 km / 3.1 mi Beaumont Family Estate Winery - 6.1 km / 3.8 mi Volcanic Hills Estate Winery - 6.4 km / 4 mi
The nearest airports are: Kelowna Intl. Airport (YLW) - 26.1 km / 16.2 mi Penticton, BC (YYF-Penticton Regional) - 56.3 km / 35 mi
The preferred airport for Best Western Plus Wine Country Hotel & Suites is Kelowna Intl. Airport (YLW).
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
Enjoy a range of recreational amenities, including an indoor pool, a waterslide, and a spa tub. Additional features at this hotel include complimentary wireless Internet access, gift shops/newsstands, and a fireplace in the lobby. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Green Sustainability
3 Green Key certified
Amenities / Features
Check In: 4:00 PM
Check Out: 11:00 AM
Minimum age of oldest guest: 19
Gift shops or newsstand
Dry cleaning/laundry service
Mountain biking nearby
Wheelchair accessible (may have limitations)
Food and water bowls
Wheelchair-accessible path to elevator
Television in common areas
Free WiFi
Designated smoking areas
Number of spa tubs - 1
Well-lit path to entrance
Number of indoor pools - 1
In-room accessibility
Wheelchair accessible parking
Stair-free path to entrance
Free newspapers in lobby
Roll-in shower
Tours/ticket assistance
Accessible bathroom
Fireplace in lobby
Free continental breakfast
Number of buildings/towers - 1
Year Built - 2008
Total number of rooms - 99
Number of floors - 4
LGBTQ friendly
No alcohol allowed onsite
No alcohol served onsite
Area shuttle (surcharge)
Luggage storage
Free breakfast
Grocery/convenience store
Visual alarms in hallways
Business center
Handrails in stairways
24-hour front desk
Safe-deposit box at front desk
Coffee/tea in common areas
Designated smoking areas (fines apply)
Hiking/biking trails nearby
Laundry facilities
Elevator
Free self parking
Fitness facilities
Waterslide
Computer station
ATM/banking
Wheelchair accessible path of travel
Airport & Shuttle Information
Kelowna Airport is located about 27 minutes away (16.12miles)
Local Shuttle Info: Kelowna Shuttle is the Official Shuttle for the Kelowna International Airport
Breakfast Information
Due to new guidelines, we no longer have our breakfast room open for sit-down dining. Instead, our delightful breakfast attendants will serve you a breakfast packed to your specifications from our menu! Each day offers a different hot item as a special, whether that be a breakfast wrap or a plate of waffles to enjoy up in your room. Also offered are a variety of fruits, pastries, muffins, juice, coffee, tea, bagels, and other delicious options.
Pet Friendly?
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets allowed
Pets are accepted in our pet friendly room types, although guests should be advised that not all of our rooms are pet friendly. A pet fee of $25.00 +GST per night will apply, up to a maximum of $100.00 +GST per week.
Parking Info
Complimentary outside parking, located in the lot just outside the front doors of our hotel.
Internet / WiFI
Complimentary secure Wi-Fi internet access throughout the hotel.
Misc Fees / Policies
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Pet fee: CAD 50 per accommodation, per stay (maximum CAD 100 per stay)
Service animals are exempt from fees
Rollaway bed fee: CAD 20.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property:
Deposit: CAD 50.00 per accommodation, per stay
We have included all charges provided to us by the property.
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Alcohol is not served or permitted at this property.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.
Contactless check-in and contactless check-out are available.
Individually-wrapped food options are available for breakfast.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and SafeStay (AHLA - USA).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Our staff ensures that all public areas and high-touch surfaces are wiped down on a strict schedule with approved sanitizers. Hand sanitizers are available at the desk and each elevator, and masks are required in public spaces for the safety of our guests and staff members alike. Room attendants no longer do daily cleaning, and staff members will not enter your room while you are staying in it, in order to ensure that you feel secure and comfortable in your space. Anything additional that guests require, we are happy to provide, including extra linen and towel sets.
Property is cleaned with disinfectant
Staff wears personal protective equipment
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Gap period enforced between guest stays - 24 hours
Staff temperature checks are conducted regularly
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of SafeStay (AHLA - USA)
Property follows sanitization practices of Safe Travels (WTTC - Global)
Masks are compulsory at the property
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Property confirms they are implementing enhanced cleaning measures
About Best Western Plus
Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk
Fitness room, laundry room, and business center also available
FREE high-speed internet, local calls, and long distance access
Breakfast is available
For the upper mid-scale market, including upgraded amenities and enhanced style and comfort.
The Best Western Plus highlights above are subject to change without notice.
