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The Heldrich Hotel

10 Livingston Avenue, New Brunswick, NJ 08901 US
View Map Reservations: +1-800-760-7718
4.0 Star Property Near Robert Wood Johnson University Hospital
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Average
3.0/5

Based on 842 guest reviews

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  • Free wired internet
  • Free WiFi
  • Wheelchair-accessible pool
  • Number of indoor pools - 1
  • Stair-free path to entrance
  • 24-hour fitness facilities
  • Breakfast available (surcharge)
  • Smoke-free property
  • Fitness facilities
Select Your Room:
05/24/2022 - 05/25/2022
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1 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of The Heldrich Hotel

Below are the verified reviews from guests that we have booked recently:
"It got the job done but wasnt an experience."
Overall Score3.0/ 5
The hotel was quiet and clean. We did get a good nights rest; however, felt a little too quiet. Maybe due to covid. I didnt like that when I booked they didnt mention the pool being closed until I checked in. Also, I didnt like that my room was not turned around when I left out. When I asked about it that evening they said it was only done if requested but that was never mentioned when I checked in. They also had no valet service. parking garage is around the corner, a bit annoying but not horrible, especially when theres nice weather.
(Individual traveler, booked 1 room), from US flag
09-Sep-2021 Verified Review, stayed from Sun Sep 05 to Tue Sep 07 2021 at a $97.30 average nightly rate.
"Gets the job done! Nice!"
Overall Score5.0/ 5
Nice!
(Individual traveler, booked 1 room), from US flag
16-Nov-2020 Verified Review, stayed from Sat Nov 14 to Mon Nov 16 2020 at a $152.99 average nightly rate.
"Hotel Rating"
Overall Score3.0/ 5
1) Walls need more insulation too loud 2) Had issues with card keys not working.
(Individual traveler, booked 1 room), from US flag
05-Dec-2019 Verified Review, stayed from Mon Dec 02 to Tue Dec 03 2019 at a $98.50 average nightly rate.
"Terrible"
Overall Score1.0/ 5
I was in a wedding and staying at The Heldrich Hotel. When I arrived on Wednesday I added my boyfriends name to the account so that he could check in on Thursday while I was busy with the wedding party. The thermostat and A/C in my room was broken. The toilet in my room also stopped flushing. I told the front desk on Thursday morning when I left to go to the wedding venue. In the afternoon My boyfriend had to wait to check in because no one added his name to the account like they were supposed to. He then informed me that the room was so hot and the toilet still wouldn’t flush. He was able to switch rooms in which no one offered to help him move all the luggage. The second rooms A/C and thermostat was also broken. We sweat the entire night. Terrible customer service.
(Individual traveler, booked 1 room), from US flag
23-Aug-2019 Verified Review, stayed from Wed Aug 21 to Fri Aug 23 2019 at a $88.48 average nightly rate.
"Clean hotel, but needs some attention."
Overall Score3.0/ 5
To begin with positive, the staff was extremely friendly, tried to accommodate and the hotel appeared very clean. However, we were here for a wedding and many other members of our family also stayed here. At least four rooms had trouble with drainage in our respective bathtubs when we showered. My feet were literally ankle deep in water. The lighting in the rooms is poor. Except for the initial light switch for the entrance, you need to enter the room and turn each light on individually. Also, our room had no desk lamp very odd since all the other rooms I was in had a desk lamp. It meant our room had even less light. Another major complaint is that there were no glasses to have a drink of water. Yes, they did have two styrofoam coffee cups to make coffee, but if you use one to keep your toothbrush in, that leaves one which I used for coffee. No other cup for my husband. Our daughter had the two coffee cups and one plastic glass in her room. Why just one and why did she get one, but not us? We stayed two nights and they did not correct this the 2nd night. To be fair, we simply said we had wanted a drink of water, so they did place two Fuji water bottles in our room but the tag on them said we would charged $4 each if we used them. The beds felt very short, our room had two doubles, not queen so perhaps that is why. Overall, the best part was the staff, Certain other aspects need TLC.
(Group coordinator, booked 2 rooms), from US flag
26-Mar-2019 Verified Review, stayed from Fri Mar 22 to Sun Mar 24 2019 at a $83.97 average nightly rate.
"Quality Service and Great Rooms "
Overall Score4.0/ 5
The customer service was excellent and courteous. The room was clean and spacious. The hotel corridors were immaculate and quiet. I loved my overnight stay.
(Individual traveler, booked 1 room), from US flag
17-Jan-2015 Verified Review

Summary of Verified Reviews

74
Good

Summary of 928 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 74/100 based on reviews from all travelers.

"Fair wellness hotel. Great location."

Location

71/100
182 reviews

"Great location. Pricey, inconvenient parking." Shopping, restaurants and bars in the area are great.

Service

52/100
223 reviews

"Relatively friendly and professional service." Reception and management are fine, but housekeeping is below average. Valet service could be better. Room service could have been improved.

Room

50/100
251 reviews

"Neglected rooms with poor air conditioning, TV's, and kitchenettes." Bathrooms and rooms are untidy. Great views, but poor quality beds and furniture in somewhat old rooms. Shower can be a problem.

Cleanliness

47/100
138 reviews

"Bathrooms and rooms are untidy. Moderately clean hotel facilities."

Value

44/100
54 reviews

"Value for money could be better."

Breakfast

38/100
23 reviews

"Breakfast can be improved."

Bar

28/100
13 reviews

"Bar could improve."

Food

26/100
49 reviews

"Food and menu are not highly reviewed. Bad snacks."

Pool

20/100
39 reviews

"Pool should be renewed."

Rated 66/100 based on reviews from families.

"Great location."

Location

73/100
47 reviews

"Well-located, although unfortunately the parking isn't easy."

Cleanliness

48/100
29 reviews

"Rooms could be cleaner. Moderately clean hotel facilities."

Service

48/100
39 reviews

"Generally poor but acceptably friendly service." Complaints about housekeeping and reception.

Comfort

44/100
16 reviews

"Not very comfortable, with poor beds."

Value

42/100
14 reviews

"Value for money could be better."

Room

41/100
56 reviews

"Poorly-maintained rooms, badly rated bathrooms and beds." Poorly cleaned rooms with uncomfortable furniture.

Breakfast

39/100
7 reviews

"Breakfast can be improved."

Food

25/100
9 reviews

"Food could be better."

Pool

17/100
14 reviews

"Pool should be renewed."

Rated 76/100 based on reviews from couples.

"Good restaurants & bars in the area."

Location

72/100
19 reviews

"Great location, near nice bars and restaurants. Parking is rare."

Service

60/100
18 reviews

"Service is relatively friendly."

Comfort

51/100
13 reviews

"Reasonably comfortable, large rooms, but disliked beds."

Cleanliness

49/100
7 reviews

"Could use a good cleaning."

Room

46/100
20 reviews

"Spacious, yet somewhat poorly rated rooms." Kitchenettes and beds are poor.

Amenities

41/100
5 reviews

"Hotel buildings could use some improvement."

Food

25/100
8 reviews

"Food could be better."

Rated 66/100 based on reviews from business travelers.

"Great location."

Location

73/100
6 reviews

"Great location."

Service

54/100
12 reviews

"Service is relatively friendly."

Cleanliness

43/100
8 reviews

"Could use a good cleaning."

Amenities

42/100
7 reviews

"Hotel buildings could use some improvement."

Room

38/100
13 reviews

"Poor rooms and bathrooms."

Rated 63/100 based on reviews from solo travelers.

"Great location."

Location

71/100
8 reviews

"Great location."

Comfort

58/100
5 reviews

"Comfortable."

Room

49/100
7 reviews

"Room needs to be improved."

Rated 66/100 based on reviews from all travelers.

"Fair wellness hotel. Great location."

Location

70/100
172 reviews

"Great location. Pricey, inconvenient parking." Shopping, restaurants and bars in the area are great.

Service

53/100
218 reviews

"Relatively friendly and professional service." Reception and management are fine, but housekeeping is below average. Valet service could be better. Room service could have been improved.

Room

50/100
246 reviews

"Less well maintained, older rooms with poor A/C, although views are pleasant." Rooms okay sized, but poorly cleaned with subpar beds. Some guests complained about bathroom cleanliness; kitchenettes, furniture and TV's are not great. Shower can be a problem.

Cleanliness

47/100
135 reviews

"Bathrooms and rooms are untidy. Moderately clean hotel facilities."

Value

44/100
53 reviews

"Value for money could be better."

Breakfast

40/100
20 reviews

"Breakfast can be improved."

Bar

28/100
13 reviews

"Bar could improve."

Food

24/100
47 reviews

"Food and menu are not highly reviewed. Bad snacks."

Pool

21/100
38 reviews

"Pool should be renewed."

Rated 62/100 based on reviews from families.

"Good location."

Location

73/100
42 reviews

"Well-located, although unfortunately the parking isn't easy."

Cleanliness

48/100
27 reviews

"Rooms could be cleaner. Moderately clean hotel facilities."

Service

48/100
37 reviews

"Generally poor but acceptably friendly service." Complaints about housekeeping and reception.

Comfort

44/100
16 reviews

"Not very comfortable, with poor beds."

Value

42/100
13 reviews

"Value for money could be better."

Room

41/100
55 reviews

"Poorly-maintained rooms, badly rated bathrooms and beds." Poorly cleaned rooms with uncomfortable furniture.

Breakfast

40/100
6 reviews

"Breakfast can be improved."

Food

24/100
8 reviews

"Food could be better."

Pool

17/100
13 reviews

"Pool should be renewed."

Rated 72/100 based on reviews from couples.

"Good restaurants & bars in the area."

Location

70/100
15 reviews

"Great location, near nice bars and restaurants. Parking is rare."

Service

60/100
18 reviews

"Service is relatively friendly."

Comfort

51/100
12 reviews

"Average comfort, but beds are not great."

Cleanliness

49/100
7 reviews

"Could use a good cleaning."

Room

45/100
18 reviews

"Room needs to be improved. Kitchenettes and beds are poor."

Amenities

41/100
5 reviews

"Hotel buildings could use some improvement."

Food

23/100
7 reviews

"Food could be better."

Rated 59/100 based on reviews from business travelers.

"Good location."

Location

73/100
6 reviews

"Great location."

Service

54/100
12 reviews

"Service is relatively friendly."

Cleanliness

43/100
8 reviews

"Could use a good cleaning."

Amenities

42/100
7 reviews

"Hotel buildings could use some improvement."

Room

38/100
13 reviews

"Poor rooms and bathrooms."

Rated 71/100 based on reviews from solo travelers.

"Great location."

Location

71/100
8 reviews

"Great location."

Comfort

58/100
5 reviews

"Comfortable."

Room

49/100
7 reviews

"Room needs to be improved."

Rated 72/100 based on reviews from all travelers.

"Fair wellness hotel. Great location."
Review Semantics by TrustYou

Property Description

A stay at The Heldrich Hotel places you in the heart of New Brunswick, within a 10-minute walk of Rutgers New Brunswick and Robert Wood Johnson University Hospital. This 4-star hotel is 1.3 mi (2.1 km) from Saint Peter's University Hospital and 2.9 mi (4.6 km) from Rutgers University, Busch Campus.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 10 AM for a fee.

Stay in one of 235 guestrooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Distances are displayed to the nearest 0.1 mile and kilometer.

New Brunswick Performing Arts Center - 0.1 km / 0.1 mi
George St - Monument Square - 0.1 km / 0.1 mi
United Methodist Church at New Brunswick - 0.1 km / 0.1 mi
First Reformed Church - 0.4 km / 0.2 mi
Christ Church New Brunswick - 0.4 km / 0.3 mi
Kilmer Square - 0.5 km / 0.3 mi
Rutgers New Brunswick - 0.7 km / 0.4 mi
Kirkpatrick Chapel - 0.7 km / 0.4 mi
Robert Wood Johnson University Hospital - 0.8 km / 0.5 mi
Rutgers University Geology Museum - 0.9 km / 0.5 mi
Jane Voorhees Zimmerli Art Museum - 0.9 km / 0.5 mi
Albany Street Bridge - 1 km / 0.6 mi
Saint Peter's University Hospital - 2.2 km / 1.4 mi
Buccleuch Park - 2.3 km / 1.4 mi
Johnson Park - 3.2 km / 2 mi

The nearest airports are:
Newark Liberty Intl. Airport (EWR) - 39.2 km / 24.4 mi
Manville, NJ (JVI-Central Jersey Regional) - 17.4 km / 10.8 mi
Princeton, NJ (PCT) - 23.9 km / 14.9 mi
Linden, NJ (LDJ) - 24.7 km / 15.4 mi
Morristown, NJ (MMU-Morristown Municipal) - 56.6 km / 35.2 mi

The preferred airport for The Heldrich Hotel is Newark Liberty Intl. Airport (EWR).

Featured amenities include complimentary wired Internet access, a business center, and express check-in. Self parking (subject to charges) is available onsite.

Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. Additional amenities at this Art Deco hotel include complimentary wireless Internet access, gift shops/newsstands, and wedding services.

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 12:00 PM
  • Minimum age of oldest guest: 21
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Covered parking
  • Secured parking
  • Wheelchair accessible (may have limitations)
  • Express check-in
  • Meeting rooms
  • Wheelchair-accessible path to elevator
  • Valet for wheelchair-equipped vehicle
  • Free wired internet
  • Wheelchair-accessible registration desk
  • Free WiFi
  • Wheelchair-accessible pool
  • Number of bars/lounges - 1
  • Braille or raised signage
  • Well-lit path to entrance
  • Assistive listening devices available
  • Number of indoor pools - 1
  • In-room accessibility
  • Wheelchair accessible parking
  • Stair-free path to entrance
  • Roll-in shower
  • Wedding services
  • Tours/ticket assistance
  • Year Built - 2007
  • Total number of rooms - 235
  • Number of floors - 9
  • Professional property host/manager
  • No rollaway/extra beds available
  • Accessible bathroom
  • 24-hour fitness facilities
  • Wheelchair-accessible lounge
  • Luggage storage
  • Wheelchair-accessible on-site restaurant
  • Express check-out
  • Porter/bellhop
  • Visual alarms in hallways
  • Multilingual staff
  • Business center
  • Handrails in stairways
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Wheelchair-accessible meeting spaces/business center
  • Spa services on site
  • Safe-deposit box at front desk
  • Smoke-free property
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Self parking (surcharge)
  • ATM/banking

Airport & Shuttle Information

Newark Airport 30 minutes away.

Local Shuttle Info: Local shuttle available upon request.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pet maximum weight in lb is 50

Maximum number of pets per room 2

Only dogs and cats are allowed

Pet maximum weight in kg is 23

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed

Pets are welcomed under 40 pounds.

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 16.00 per person (approximately)
  • Covered self parking fee: USD 20 per day
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.
  • Contactless check-in and contactless check-out are available.
  • Each guestroom is kept vacant for a minimum of 72 hours between bookings.
  • This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Gap period enforced between guest stays - 72 hours

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows sanitization practices of SafeStay (AHLA - USA)

Property confirms they are implementing enhanced cleaning measures

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